What is social media marketing?
Social media marketing is the use of platforms like Facebook, Instagram, TikTok, and LinkedIn to promote your business, connect with your audience, and grow your brand online.
Why do we need social media marketing for our business??
Social media marketing helps your business stay visible, build trust, and connect with your audience consistently where they already spend time online.
Can I approve the posts before they are published?
Yes you definitely can! All posts made on your accounts should be pre-approved by your team before publishing.
Can I still post on my own pages even if the account is handled by your team?
Yes – just need coordination
Is the ads budget included in your packages?
No- this is paid directly to the platform
How do you know what can or cannot be posted?
We will work with you during our alignment session to make sure all conditions are met and goals are aligned
Do you also produce the content?
It depends on the package you selected. We have add-on packages for Content Creation which can take care of the end to end media requirements you may have.
What is your pricing structure?
We price our packages based on the scope of work, number of platforms to publish and report on.
WEBSITE DEVELOPMENT FREQUENTLY ASKED QUESTIONS
What is website development?
Website development is the process of building and setting up a website so your business can be viewed, accessed, and used online.
Why do we need a professionally developed website?
A professionally built website ensures your business looks credible, works smoothly on all devices, and supports inquiries, sales, or bookings.
Do we get access to our own website?
Yes, we will transfer the website access once the project is completed
What types of websites do you build?
We create business websites, service sites, e-commerce platforms, landing pages, and blogs.
Do you provide the website content?
It depends on the package. You can write your own content or we can write them for you. We have add-on packages for copywriting.
Do you handle hosting and domain?
We can assist with setup or manage it for you depending on your package.
Do you offer website maintenance?
Yes. Maintenance packages cover updates, security checks, and content updates.
WEBSITE MAINTENANCE FREQUENTLY ASKED QUESTIONS
What is website maintenance?
Website maintenance keeps your site working properly after launch. It covers software updates, security protection, content updates, backups, and troubleshooting.
Why do we need website maintenance?
Website maintenance keeps your site secure, updated, and running properly, preventing errors, downtime, and security risks over time.
What is the difference between Hosting and Maintenance Package?
Hosting stores your website files on a server so people access your site anytime, while website maintenance keeps your site secure, updated, and running smoothly through regular checks and fixes.
Why do I need a website maintenance package?
A maintenance package keeps your website secure, fast, and updated. It helps prevent security risks, outdated content, slow loading times, and broken links, ensuring a smooth user experience with minimal errors.
Can I upgrade my website hosting package later on?
Yes. Our plans are flexible, allowing you to upgrade or adjust your hosting package anytime as your business grows or your needs change.
What happens if my website goes down?
We monitor your website regularly and respond in a timely manner to any issues. With our 99.9% uptime guarantee, you have a dedicated support team ensuring your site stays accessible.
How can we request content updates for our site?
Simply email your account manager with your update requests, and they will assist you
Can you do maintenance if my WordPress website is hosted elsewhere?
Yes we can however this is subject for pre-evaluation of the website.
SEO (SEARCH ENGINE OPTIMIZATION) FREQUENTLY ASKED QUESTIONS
What is SEO?
SEO involves optimizing your website’s content, structure, and performance to help search engines understand your site and rank it better.
Why do we need SEO?
SEO helps your website appear in search results when people are actively looking for your products or services, bringing in long-term organic traffic.
What’s included in your SEO service?
Keyword research, on-page optimization, technical fixes, content recommendations, and reporting.
What does On-Page SEO service include?
Our On-Page SEO includes Keyword Research, Keyword Implementation, Copywriting, Image Optimization, Internal and External Linking, Headers Optimization, URL Optimization and Creation of Meta Title and Description.
How long before we see ranking improvements?
SEO usually takes 3 to 6 months depending on competition and website status.
Can you optimize an existing website?
Yes. We perform an audit first, then implement improvements.
Do you write SEO content?
Yes. Blog writing and on-page copywriting are available as add-ons.
BRANDING & GRAPHIC DESIGN FREQUENTLY ASKED QUESTIONS
What is Branding & Graphic Design?
Branding and graphic design shape how your business looks and feels. It includes your logo, colors, fonts, and visual materials used across your marketing.
Why do we need branding and graphic design?
Strong branding and design make your business recognizable, professional, and memorable, helping you stand out from competitors.
What branding services do you offer?
Logo design, brand identity systems, brand guidelines, and marketing collateral.
How many revisions do I get?
Revisions depend on your chosen package.
Do you provide the source files?
Yes. Final logos and designs come with editable files.
Can you match our existing branding?
Yes. We can design based on your current style or create a new look from scratch.
Do you create marketing materials?
Yes. We design brochures, social media posts, banners, packaging, and more.
MARKETING CONSULTATION FREQUENTLY ASKED QUESTIONS
What is marketing consultation?
Marketing consultation involves evaluating your marketing strategy, identifying gaps or opportunities, and guiding you on what actions to take to improve results.
Why do we need marketing consultation?
Marketing consultation provides expert guidance so you can focus on the right strategies, avoid wasted budget, and make informed marketing decisions.
What happens during a consultation?
We assess your goals, current marketing performance, and challenges, then recommend strategies and action steps.
Is this a one-time session or ongoing support?
Both options are available depending on your needs.
Do you provide a marketing plan?
Yes. We can prepare a structured plan after the consultation.
Can you audit our current marketing?
Yes. We can review your social media, website, or overall digital strategy.
Do you just provide the plan or can you also execute on our behalf?
We provide you with a comprehensive plan and depending on the activities recommended, we can also offer those services on a project-based or retainer arrangement.
What deliverables should we get at the end of the consults?
If you get our monthly consult subscription plan, a detailed meeting minutes and action plan is submitted after every call. If you get our one time marketing consultation package, you will get a comprehensive report with the recommended action plan.
(Note: Need to add the 2 types of marketing consultation packages in the website too, Monthly Subscription vs One Time Study)